Question 1

Deliveries

Accepted Answer

Our delivery days are Monday, Wednesday, Friday and Saturday.
We ask if it is possible to order before 8pm the evening before delivery is due. This will guarantee a next day delivery. Orders after 8pm are not guaranteed but we do try our best to full fill it

Question 2

Why does T & T Fruits charge a £4 delivery fee for orders under £20?

Accepted Answer

At T & T Fruits, we strive to provide our customers with the freshest fruits while maintaining affordable prices. Due to the high cost of diesel and the logistical challenges of delivering smaller orders, we have implemented a £4 delivery charge for orders under £20. This fee helps cover the expenses associated with transporting and delivering these smaller orders, allowing us to continue offering competitive prices for our products. Additionally, we are pleased to offer free delivery for orders over £20, further incentivizing our customers to stock up and enjoy the convenience of our delivery service. Thank you for understanding and supporting our commitment to quality and affordability.

Question 3

Why are the prices at T & T Fruits higher compared to the big supermarkets

Accepted Answer

At T & T Fruits, we prioritize quality over quantity. While we may not be as cheap as the big 5 supermarkets, we take pride in offering hand-picked, first-class produce. Our inability to buy in the same quantity as larger supermarkets means that our prices will always be somewhat higher. However, this allows us to ensure that we hand-pick the best stock for your shopping experience, guaranteeing that you receive only the finest and freshest fruits available. Our focus on quality and personalized service sets us apart from larger supermarkets, and we are confident that the superior taste and freshness of our produce make it well worth the investment. Thank you for valuing the quality and excellence that T & T Fruits is known for.

Question 4

What is the best way to place an order with T & T Fruits if I find technology difficult

Accepted Answer

We understand that technology can be challenging for some individuals, and we are here to help make the ordering process as easy as possible. If you find technology difficult, please feel free to give us a call at 01243 602398 to place your order directly with one of our friendly team members. If we are busy at the time of your call, please leave a message, and we will aim to get back to you as soon as we can. If we have the stock available and you live in Selsey, we will prioritize getting your order out the same day. If you live outside of Selsey, your order will be dispatched on the next working day. Your convenience is important to us, and we are committed to providing excellent service to all of our customers.

Question 5

I can't find the specific fruit variety I'm looking for on your website. What should I do?

Accepted Answer

At T & T Fruits, we understand that it can be really frustrating if you can't find an item you're looking for. We recommend giving us a call at [insert phone number] and our friendly staff can direct you to where you need to go. Additionally, on our home page, you will find lots of drop-down menus that can help you navigate our website. If you're looking for a specific fruit variety, we suggest checking the alphabetical menu, which should make it easy to find what you're looking for. If you're still having trouble, don't hesitate to reach out to us directly for assistance. We are committed to making your shopping experience with us as smooth and enjoyable as possible.

Question 6

What are the delivery hours and days for T & T Fruits?

Accepted Answer

T & T Fruits offers next day delivery for orders placed before 8pm. Deliveries are made on Mondays, Wednesdays, Fridays, and Saturdays. It's important to note that any orders placed after 8pm are not guaranteed for next day delivery. We encourage customers to check the delivery area to ensure that we can deliver to their location. Our aim is to provide fresh and high-quality fruits in a timely manner, and we appreciate your understanding and cooperation in placing orders within the specified timeframe for the best delivery experience.

Question 7

How does T & T Fruits handle log deliveries for its customers?

Accepted Answer

At T & T Fruits, we take pride in offering convenient and hassle-free log deliveries for our customers. Our seasoned barn-dried logs are available in 1-ton sandbags, and we provide delivery and stacking services completely free of charge. £90. While delivery times may vary, we strive to get your logs to you as soon as possible, with the potential for next-day delivery if the logs are in stock. If you would like to be notified when we are on our way, simply leave your phone number and request a call, and we will ensure you stay informed every step of the way. Our commitment to customer satisfaction means that we go above and beyond to make the log delivery process as seamless and convenient as possible for you.

Question 8

How can I receive assistance with heavy shopping during delivery from T & T Fruits

Accepted Answer

At T & T Fruits, we understand that some deliveries may be heavy and require assistance. When our delivery team arrives, they will be happy to help carry your order to a place of your choice. Additionally, if you anticipate needing extra assistance, we encourage you to leave a note on the order form so that we can ensure your delivery meets your specific needs. Please keep in mind that our delivery times can be early, so it's important to plan accordingly. We are dedicated to providing not only high-quality products but also exceptional service to make your experience with us as convenient and enjoyable as possible.

Question 9

Sometimes items are out of stock at T & T Fruits. What should I do if I want to know when they will be available again

Accepted Answer

We understand that sometimes our items may be out of stock due to high demand. If you come across an item that is out of stock, please don't hesitate to reach out to us. We strive to keep our inventory updated, but sometimes items may be forgotten to be added back in stock. By messaging us, we will be able to provide you with information on when the specific item will be available again. Your satisfaction is important to us, and we appreciate your understanding as we work to make our products available to you. Thank you for your support of T & T Fruits!

Question 10

What should I do if I have missed the delivery deadline for T & T Fruits

Accepted Answer

At T & T Fruits, we do ask for deliveries to be in before 8pm. However, we understand that there may be circumstances beyond your control. If you miss the deadline, we still try to fulfill any order that comes in before we leave for 7am the next day, provided we have the stock available. We will do our best to bring the order to you if we have the necessary items in stock. If your late order is successful, we will email you to notify you that the order is on its way. We strive to accommodate our customers as much as possible and will make every effort to meet your needs even if you miss the initial deadline.

Question 11

What types of compost does T & T Fruits offer, and how are they priced and delivered

Accepted Answer

T & T Fruits offers two types of compost: multi-purpose compost and ericaceous compost. The multi-purpose compost is available at £5.95 per bag, or you can purchase 3 bags for £15. The ericaceous compost is priced at£ 5.95 per bag. Both types of compost are heavyweight, so if you need them placed in a specific area of your garden, please let us know and we will do our best to accommodate your request. The multi-purpose compost is versatile and can be used for a wide range of plants and gardening needs, while the ericaceous compost is specifically designed for acid-loving plants such as rhododendrons and azaleas. Our delivery service ensures that your compost is brought directly to your garden, making it convenient and hassle-free for our customers.

Question 12

Does T & T Fruits offer delivery services for customers who work full-time or aren't able to be home to receive their order?

Accepted Answer

Yes, T & T Fruits offers delivery services to accommodate customers who work full-time or may not be able to be home to receive their order. We understand the need for convenient delivery options, and we strive to make the process as seamless as possible for our customers. When placing your order, you can leave a note specifying where you would like the delivery placed, along with your phone number in case there are any problems. Additionally, we are happy to leave the delivery with a neighbor if that is more convenient for you. Rest assured that we will place your shopping in a bag to protect it from getting wet if it rains. Our goal is to provide a flexible and reliable delivery service that meets the needs of our valued customers.

Question 13

I have an allergy to a specific item in your pre-made fruit box, but I don't want to create my own box. Can you accommodate my needs?

Accepted Answer

Absolutely! If you are allergic to a specific item in our pre-made box, please let us know and we can omit that certain product and replace it with something different. However, please keep in mind that the item you are allergic to might be in another box that is in the delivery van. We will do our best to accommodate your needs, but we cannot guarantee that the allergen will be completely absent from our facility or delivery van. If you have any concerns or specific requests, please don't hesitate to get in touch with us and we will work with you to find a suitable solution. Your satisfaction and safety are our top priorities at T & T Fruits.

Question 14

I've sent a message through the T & T Fruits website, but I haven't received a response yet. Why is that?

Accepted Answer

At T & T Fruits, we strive to provide excellent customer service, but during our busiest times, it may not always be possible for us to answer messages until the evening. We do try to check messages regularly, but sometimes it is not always possible. If your query is urgent, we encourage you to call either 01243602398 or 07881930522 for immediate assistance. We appreciate your understanding and patience as we work to get back to you as soon as possible. Thank you for choosing T & T Fruits!

Question 15

Can I find all of T & T Fruits' products online, or are there exclusive items only available in your shop?

Accepted Answer

While T & T Fruits does have a vast amount of stock available online, we also carry a lot more unique and exclusive items in our physical store located at 1 Orchard Parade, Selsey, Chichester, PO200NS (formerly known as the Old Fruit Basket). Sometimes we have one-off plants and gift boxes that we are unable to add to our online inventory. These exclusive items are only available for purchase in our shop, offering our customers a special selection that cannot be found on our website. We encourage you to come and visit our new shop to explore these unique offerings for yourself.

Question 16

Can I customize my own box with specific fruits, vegetables, and other items from T & T Fruits?

Accepted Answer

Yes, at T & T Fruits, you have the option to either choose from our ready-made fruit, veg, salad, and Sunday roast boxes, or create your own personalized box to meet your specific needs. Our wide selection of fresh, high-quality produce allows you to mix and match your favorite fruits, vegetables, and other items. Whether you have dietary restrictions, individual preferences, or simply want to create a unique box, we encourage you to tailor your order to suit your needs. Simply select the items you want and create a customized box that meets your exact requirements for a truly personalized and satisfying experience.

Question 17

What are the shop hours for T & T Fruits, both online and in-store?

Accepted Answer

- T & T Fruits online shop never closes, so you can place your order at any time of the day or night.
- For our retail shop, the hours are as follows:
  - Monday: 7:30 AM to 5:00 PM
  - Tuesday: 7:30 AM to 5:00 PM
  - Wednesday: 7:30 AM to 5:00 PM
  - Thursday: 7:30 AM to 5:00 PM
  - Friday: 7:30 AM to 5:00 PM
  - Saturday: 7:30 AM to 5:00 PM
  - Sunday: 8:00 AM to 2:00 PM
Please let us know if we can help with anything else!

Question 18

What types of occasions are T & T Fruits gift fruit boxes suitable for

Accepted Answer

T & T Fruits gift fruit boxes are perfect for a wide range of occasions, including birthdays, thank-you gifts, office celebrations, and events. Our beautifully presented fruit hampers make a thoughtful and healthy gift choice for anyone who appreciates delicious and fresh fruit. Whether you want to show appreciation, celebrate a special milestone, or simply spread some joy, our gift fruit boxes are a delightful and meaningful option for any occasion.

Question 19

What sets T & T Fruits apart from other fruit and vegetable suppliers

Accepted Answer

At T & T Fruits, we take pride in hand-picking and carefully packing the best quality fruits, vegetables, and salads for our customers. We go above and beyond to ensure that each item is lovingly placed in a paper bag to maintain its freshness and quality. Our commitment to attention to detail and exceptional care in handling our produce sets us apart from other suppliers who may simply pick and bag items without the same level of care. If you ever receive a product from us that does not meet your expectations, please send us a photo or leave a message, and we will be more than happy to rectify any issues. Our dedication to customer satisfaction and the premium quality of our hand-picked and packed items is what makes T & T Fruits the go-to choice for fresh and delicious produce.

Question 20

What areas do you deliver to?

Accepted Answer

A: At T & T Fruits, we currently deliver to select towns and villages within a specified radius from our location. It is important to ensure that the delivery address falls within our designated delivery area before placing an order. To find out if we deliver to your area, please refer to our delivery area on our website or contact our customer service team for assistance. We are dedicated to providing fresh, high-quality produce and excellent service to our customers within our delivery range. Thank you for choosing T & T Fruits.

Question 21

How does T & T Fruits stand out from larger fruit delivery companies

Accepted Answer

A: At T & T Fruits, we take pride in being a small, family-run independent company. Unlike the bigger players in the industry, we prioritize building personal connections with our customers. When you choose us, you're not just another order number, you're a friend. We enjoy getting to know our community, and we always look forward to having a chat during our deliveries. Our commitment to going above and beyond to help our community sets us apart from the larger companies. We strive to provide a level of service and care that you won't find with the big boys. From hand-selecting the freshest produce to going the extra mile to ensure you're satisfied with your order, we make sure to bring that personal touch to every interaction. So when you choose T & T Fruits, you can rest assured that you're not just getting top-quality fruits, but also a level of care and attention that's unique to our small, independent business.

Question 22

Can I request to have my fruit and veg delivered in a box only, with no bags

Accepted Answer

A: Yes, at T & T Fruits, we understand the importance of reducing plastic usage and we try to limit it where we possibly can. Around 90 percent of our fruit, salads, and vegetables are not packaged in plastic. If you have a specific preference for no bags at all and would like your items delivered in a box only, please let us know when placing your order and we will be happy to accommodate your request. Your satisfaction and our commitment to sustainability are our top priorities. Thank you for supporting eco-friendly practices with T & T Fruits.

Question 23

I have not received my order. What could be the reasons for this?

Accepted Answer

There can be several reasons why you have not received your order from T & T Fruits. Firstly, it is possible that an incorrect address was provided during the ordering process. This could mean that the delivery address is outside of our designated delivery area, or that the complete address was not submitted. Sometimes, customers only provide a house number and postcode on the order form, which can lead to a delivery issue. To ensure successful delivery, we require the full shipment address, including any relevant details such as unit numbers or building names.

Additionally, if you did not provide a phone number on the order form, we may have difficulty contacting you in the event of a problem with the delivery. It is essential to include a valid phone number so that we can communicate with you regarding any issues or concerns that may arise with your order.

We understand the importance of receiving your order in a timely manner, and we strive to make the delivery process as smooth as possible. By ensuring that the correct and complete address information, as well as a valid phone number, is included on your order form, you can help us to facilitate a successful delivery of your fresh fruits. If you have not received your order, please reach out to our customer service team with your order details, and we will work to resolve the issue promptly. Thank you for choosing T & T Fruits.

Question 24

Can I request a specific fruit that T & T Fruits currently does not have in stock

Accepted Answer

If you want something we don't stock, please message us and we will do our very best to accommodate your request. We are committed to providing a wide variety of fresh fruits to our customers, and we will try our best to source the specific fruit you are looking for. If you leave a phone number, we can call you with any updates or news regarding your request. Customer satisfaction is our top priority, and we strive to meet the needs of all our clients.

Question 25

Can I request specific brands or larger sizes of pet food from T & T Fruits

Accepted Answer

Yes, at T & T Fruits, we have a wide variety of pet food available, and if there is a specific brand or larger size that you're looking for and we don't currently stock it, we can check with our suppliers. We visit our suppliers every Wednesday morning, so as long as you let us know before then, we can inquire about the availability of the product. If you provide us with your phone number, we can call you directly from the suppliers to discuss prices, sizes, and if agreed, we can arrange to have the specific pet food item ordered for you. Customer satisfaction is our priority, and we strive to accommodate your requests as best as we can.

Question 26

Do you sell large sacks of dog food

Accepted Answer

Unfortunately, we are limited to carrying large bags of dog food in our retail shop due to space constraints. However, we are more than happy to accommodate special requests for large sacks of dog food. Simply reach out to us, and we will provide you with a quote and order the specific product for you. At T & T Fruits, we are committed to meeting our customers' needs and ensuring that they have access to the products they require, even if they are not readily available in our shop.

Question 27

Do you do office deliveries

Accepted Answer

Yes, at T & T Fruits, we offer office delivery services to provide your workplace with a convenient and healthy snacking option. We can create an office box of mixed grab-and-go fruits to meet your needs, ensuring that your team has easy access to fresh and nutritious snacks throughout the workday. Additionally, we can arrange delivery of specific fruits that you and your team prefer to eat, allowing for a personalized and tailored experience. We believe that a healthy mind is a very productive one, and our office delivery services are designed to support your team's well-being and productivity. Simply pick from our varied selection of fruits, and we will take care of the rest, ensuring that your office has a steady supply of delicious and nourishing fruits.

Question 28

Does T & T Fruits offer wholesale fruit orders

Accepted Answer

Unfortunately, we are unable to supply wholesale due to limited space. Being a small company, we do not carry a large enough stock to deliver wholesale orders. However, if it is for a one-off event, we may be able to accommodate your needs. Please feel free to call us at 01243602398 or 07881930522 for more information on how we can assist with your event. Thank you for considering T & T Fruits for your fruit needs.

Question 29

Do you sell a specific type of plant that is not listed on your website?

Accepted Answer

At T & T Fruits, we understand that our customers may be looking for unique or specific types of plants that may not be listed on our website. By all means ask, as we might be able to get this for you. The flower seasons are changing all the time and new stock is always arriving, so just because it is not listed on the site doesn't necessarily mean we can't get it. We are always happy to explore options and see if we can accommodate your request. Please feel free to reach out to our team, and we will do our best to assist you in finding the plant you are looking for.

Question 30

Are the eggs sold by T & T Fruits free range and sustainable

Accepted Answer

Yes, our eggs are free range, and we are committed to sustainability. Our eggs come from hens that are allowed to roam freely outdoors, engaging in natural behaviors and enjoying a high quality of life. Additionally, we are dedicated to reducing waste by recycling the outer boxes that our eggs are packaged in. We take pride in offering delicious, popular eggs that are not only of the highest quality but also reflect our dedication to ethical and sustainable practices.

Question 31

When will my delivery arrive?

Accepted Answer

At T & T Fruits, we start our deliveries from around 7:30 am, and the arrival time depends on the location of the delivery. If it is early, we will leave the box on the doorstep covered in a bag to keep it dry. Usually, after 9 am, we will knock, but not usually before, as we all like to sleep. We prioritize ensuring the freshness and quality of our fruits while being respectful of our customers' time and privacy. Rest assured, we strive to deliver your order promptly and with care.

Question 32

What can I expect for my Christmas fruit delivery from T & T Fruits?

Accepted Answer

At T & T Fruits, we pride ourselves on delivering fresh, high-quality fruit to our customers, especially during the busy Christmas season. As we usually have a lot of deliveries during this time, the delivery times may vary. We typically start delivering from around 6am, and if you have received a confirmation reference for your delivery, it will arrive sometime that day. Our aim is to deliver by early afternoon. However, due to traffic and road works, the route and delivery times might change. Closer to the time of delivery, we may be able to provide a rough estimate, but please understand that unforeseen circumstances can impact the exact timing. Rest assured, we are committed to ensuring your Christmas fruit delivery reaches you in a timely manner and in the freshest condition possible. Thank you for choosing T & T Fruits for your holiday fruit needs!

Question 33

I have placed an order with T & T Fruits but have not received a confirmation email. What should I do?

Accepted Answer

If you have placed an order with T & T Fruits and have not received a confirmation email, we recommend checking your spam folder. Sometimes, automated emails can be filtered into the spam folder by mistake. Additionally, when your order is being fulfilled, a second email will be sent to notify you that it is being sent. If you have not received either of these emails, please double-check to ensure that you have completed the transaction successfully. Once the transaction is completed, you will be given an order number for reference. If you still encounter issues, please reach out to our customer service team for further assistance.

Question 34

Do you have a wide variety of garden pots and accessories available in your retail shop

Accepted Answer

At T & T Fruits, we offer a diverse selection of garden pots and accessories in our retail shop. While we do not list these items on our website due to the fluctuating availability of single and off pieces, rest assured that we always strive to keep our inventory stocked with a range of options to meet your gardening needs. Please note that during the winter months, our stock may be limited, but we make a point to restock and expand our selection during the summer months. Whether you are looking for pots, planters, gardening tools, or decorative accessories, we are dedicated to providing you with high-quality and unique items to enhance your gardening experience. Visit our retail shop to explore our ever-changing collection and find the perfect garden pots and accessories for your home or outdoor space.

Question 35

Can I send a shopping order to a friend as a gift without including a receipt in the box

Accepted Answer

Absolutely! If you would like to send your shopping order to a friend as a gift, simply leave us a message with your order specifying that it is a gift. We will make sure not to include a receipt in the box. It's our pleasure to help you make gift-giving a seamless and thoughtful experience.

Question 36

Does T & T Fruits offer any specific fruits that are perfect for summer BBQs and gatherings?

Accepted Answer

Yes, T & T Fruits specializes in providing a wide variety of fruits that are perfect for summer BBQs and gatherings. Our selection includes refreshing watermelon, juicy strawberries, ripe mangoes, and tangy pineapples, all of which are ideal for grilling, making fruit salads, or enjoying as a refreshing dessert on a hot summer day. These fruits are not only delicious but also nutritious, making them a perfect addition to any outdoor summer event. Whether you're looking for fruits to skewer on the grill or to pair with your favorite barbecue dishes, T & T Fruits has everything you need to make your summer gatherings even more delightful.

Question 37

What makes T & T Fruits' seasonal charcoal ideal for a fantastic BBQ

Accepted Answer

T & T Fruits' seasonal charcoal is ideal for a fantastic BBQ because it is made from sustainably sourced wood, ensuring a clean and long-lasting burn with consistent heat. Our charcoal is perfect for grilling fruits, vegetables, and meats, adding a unique smoky flavor to your BBQ dishes. Additionally, our seasonal charcoal is free from any unnecessary additives or chemicals, providing a natural and authentic grilling experience. Whether you're hosting a summer cookout or a winter BBQ, T & T Fruits' seasonal charcoal is the perfect choice for enhancing the flavors of your grilled food.

Question 38

Can I return the empty delivery boxes to T & T Fruits

Accepted Answer

Absolutely! At T & T Fruits, we are committed to sustainability and reducing waste. On your next delivery, we are more than happy to collect the old delivery boxes from you. We aim to recycle as much as we can, so returning the empty delivery boxes helps us in our efforts to be environmentally conscious. Simply let our delivery team know, and they will happily take the boxes off your hands. Thank you for joining us in our mission to reduce, reuse, and recycle!

Frequently asked questions